Question 1

What exactly does RDEM Systems do?

Accepted Answer

RDEM Systems is an IT infrastructure operator that designs, deploys, and manages technical environments for businesses: Proxmox virtualization servers, backups, MariaDB databases, and BGP network connectivity. We operate our own autonomous network (AS206014) and host everything in Equinix datacenters in the Paris region.

Question 2

What type of business are your services designed for?

Accepted Answer

We primarily work with SMBs and mid-market companies that need reliable infrastructure without having a complete in-house systems team. Our typical clients manage between 1 and 50 servers and are looking for a trusted technical partner rather than just a hosting provider.

Question 3

How long has RDEM Systems been in business?

Accepted Answer

Operations started in 2007 and RDEM Systems SAS was formally established in 2016. Some of our clients have trusted us since 2010, which reflects the stability of our approach and relationships.

Question 4

Can I subscribe to a single service or do I need to take a complete package?

Accepted Answer

Each service is independent and can be subscribed to separately. For example, you can use only our Nimbus backup for your existing servers, or only our managed MariaDB service. The advantage of combining several is technical consistency and a single point of contact. See our Proxmox VPS plans and pricing on proxmox.rdem-systems.com.

Question 5

Do you offer software development or website creation services?

Accepted Answer

No. RDEM Systems focuses exclusively on infrastructure: virtualization, networking, backup, databases, and system administration. We do not provide application development, web design, or software integration. This specialization allows us to maintain a high level of technical expertise.

Question 6

What is your technical scope of intervention?

Accepted Answer

We cover everything between the physical network and the operating system: BGP routing, switches, Proxmox hypervisors, Ceph storage, PBS backups, MariaDB databases, and Linux administration (Debian, Ubuntu, CentOS). We do not manage the application layer (business code, CMS, etc.). See the full details of our managed services on managed-services.rdem-systems.com.

Question 7

What is the commitment period?

Accepted Answer

Our managed services and hosting contracts are generally established for 12 months, with automatic renewal. One-off interventions (audits, migrations) are billed on a fixed-fee or prepaid-hours basis, with no commitment period. See our complete guide to GTI, GTR, and SLA on managed-services.rdem-systems.com to understand our contractual commitments.

Question 8

How does billing work?

Accepted Answer

Recurring services (hosting, managed services, backups) are billed monthly. One-off interventions are billed per engagement or deducted from a prepaid hours package. All invoices are accessible from your client portal at members.rdem-systems.com.

Question 9

What happens if I want to cancel?

Accepted Answer

We support you through the transition. Your data belongs to you and we ensure its complete restitution. We can also coordinate the technical transfer to your new provider. No hidden exit fees.

Question 10

How do you guarantee data security?

Accepted Answer

Multiple levels of protection: end-to-end encrypted backups, network isolation between clients via dedicated VLANs, proactively applied security updates, 24/7 monitoring with real-time alerting, and NTP Stratum 1 synchronization to ensure log consistency and the validity of authentication mechanisms (Kerberos, TOTP). Our servers are hosted in ISO 27001-certified Equinix datacenters. See our IT glossary (GTI, GTR, SLA, DRP) on managed-services.rdem-systems.com.

Question 11

Are you GDPR compliant?

Accepted Answer

Yes. RDEM Systems is a French company subject to European law. Your data stays in France, in datacenters located in the Île-de-France region. We do not transfer any data outside the European Union and we do not use subcontractors subject to the US Cloud Act for hosting.

Question 12

What happens in the event of a security incident?

Accepted Answer

We follow a documented incident response procedure: immediate containment, impact analysis, remediation, then a detailed post-mortem report. In the event of a confirmed personal data breach, we notify you within the timeframes required by the GDPR.

Question 13

What does the initial contact look like?

Accepted Answer

You contact us by phone or email. We arrange a technical discussion to understand your existing infrastructure and needs. If our offering is a match, we carry out a free audit and provide you with a detailed quote, with no commitment.

Question 14

What is the lead time for service activation?

Accepted Answer

For VM hosting on our infrastructure, allow 1 to 2 weeks between quote approval and production deployment. For a migration from an existing environment (VMware, another provider), the timeline depends on volume and complexity — we establish a detailed schedule during the audit.

Question 15

Can I test your services before committing?

Accepted Answer

We offer demonstration environments to validate the technical compatibility of your applications with our infrastructure. The initial audit is free and without commitment, allowing you to evaluate our approach before making any decision.

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