Privacy Policy

1. Data Controller

The data controller for personal data collected on this website is:

2. Personal Data Collected

This website does not collect any personal data automatically. The only data processed is information you voluntarily provide:

• Via the contact form: name, email address, message
• By direct email: contact details and content of your message
• By phone: information shared during the conversation

No browsing data (IP address, tracking cookies, digital fingerprint) is collected for the purpose of identifying visitors.

3. Purposes of Processing

The data collected is used exclusively for:

• Responding to your contact and information requests
• Preparing quotes and commercial proposals
• Managing the business relationship
• Where applicable, sending you information about our services

Your data is never sold, rented, or shared with third parties.

4. Legal Basis for Processing

The processing of your data is based on your consent (Article 6.1.a of the GDPR) when you contact us voluntarily, and on the performance of pre-contractual measures (Article 6.1.b) in the context of quote requests or service engagements.

5. Data Retention Period

Contact data is retained for a maximum period of 3 years from the last communication. Client data is retained for the duration of the contractual relationship, then archived in accordance with legal obligations (including tax and accounting requirements).

6. Your Rights

In accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and the French Data Protection Act of January 6, 1978 (as amended), you have the following rights:

• Right of access: obtain confirmation that data concerning you is being processed and receive a copy
• Right to rectification: have inaccurate or incomplete data corrected
• Right to erasure: request the deletion of your personal data
• Right to restriction: restrict the processing of your data in certain cases
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to the processing of your data on legitimate grounds

To exercise these rights, contact us at: contact@rdem-systems.com. We commit to responding within one month. In the event of a dispute, you may file a complaint with the CNIL (www.cnil.fr), the French data protection authority.

7. Cookies and Trackers

7.1 Audience Measurement (without consent)

This website uses an audience measurement tool developed by RDEM Systems (funnel.rdem-systems.com). This tool operates without cookies and only stores a temporary session identifier (sessionStorage) that is cleared when the browser tab is closed. The data collected (page views, visit sources, consultation duration) is anonymized and is not transmitted to any third party.

In accordance with the CNIL recommendations on audience measurement trackers (deliberation no. 2020-091 of September 17, 2020), this processing is exempt from consent.

7.2 Optional Cookies (with consent)

If you accept cookies via the banner displayed on your first visit, the following trackers are activated:

• RDEM Systems tracking cookie (rdem_sid): a persistent identifier (13 months) that links your visits together and across the various RDEM Systems sites and subdomains (*.rdem-systems.com). Consent given on one subdomain applies to all rdem-systems.com subdomains. Purpose: user journey analysis and service improvement.
• Google Analytics (GA4): advanced audience measurement operated by Google. Privacy policy: https://policies.google.com/privacy
• Meta Pixel (Facebook): advertising audience qualification operated by Meta. Privacy policy: https://www.facebook.com/privacy/policy

You can withdraw your consent at any time by deleting your cookies or via the "Manage cookies" link in the page footer.

8. Data Security

RDEM Systems implements appropriate technical and organizational measures to protect your personal data:

• Hosting on our own infrastructure in France (AS206014, Equinix data centers, Ile-de-France)
• Encrypted communications (HTTPS/TLS)
• No data transfers outside the European Union
• No use of subcontractors subject to the US Cloud Act
• Data access strictly limited to authorized personnel

9. Website Hosting

This website is hosted by RDEM Systems on its own infrastructure:

10. Changes to This Policy

RDEM Systems reserves the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.