Why RDEM Systems: your server and your network link from the same provider

A company that wants to host its servers and connect its offices usually signs three contracts: one with a carrier for the fiber, one with a hosting provider for the racks, one with a managed services provider to run the machines. The day production slows down, each one points at the other two and nobody settles it.

At RDEM Systems, the link is part of the service. We order the fiber — an FTTO circuit, covered by the local-loop carrier's guaranteed restoration time, when availability comes first, or business-grade FTTH when the budget does — we have it delivered on our collection ports, we integrate it into our AS206014 network, and we remain accountable for it to you. You sign one contract, not three.

That collection is not an administrative detail. It is what makes a circuit ordered for your office land directly on our network rather than on the public Internet with the integration left to you. Your servers hosted in our Equinix racks in the Paris region then sit one hop away from your desks, on a path we control end to end.

When an incident happens, there is no grey area left: the same person looks at the link, the BGP routing and the hypervisor, within the same hour. That is the difference between "we have opened a ticket with the carrier" and "we have found the problem". Our own commitments are GTI-type: we commit to an acknowledgment time, never to a recovery time — until the diagnosis is done, nobody can honestly promise a repair duration. Any GTR is the local-loop carrier's on the link itself, and it is carried over into the contract — our IT glossary explains what each of them covers.

Your production is hosted in France, in Equinix datacenters located in the Paris region, on our own infrastructure. Backups are replicated to a secondary site in Germany — within the European Union, operated by a French hosting provider: a backup copy sitting in the same region as production protects against nothing, and the distance between the two sites is part of the guarantee. No data ever leaves the European Union, no exposure to the US Cloud Act or non-European jurisdictions.

RDEM Systems is a French company (SAS) registered in Pontoise, subject to French law and GDPR. Your contract, your data, and your support are entirely managed in France, by a French team.

At a time when businesses are questioning their dependence on American hyperscalers (AWS, Azure, GCP), we offer a credible sovereign alternative: the same level of technical reliability, but with complete control over the location and processing of your data. Assess your GAFAM dependency with our checklist.

Sovereign hosting is only one lever, however: a signed confidentiality agreement remains essential but is not enough to technically protect your data — we develop this point in our analysis of why an NDA isn't enough with an IT provider.

At RDEM Systems, there is no project manager translating your request to an anonymous technician. Richard Demongeot is your primary contact, from the first call to incident resolution. When you call, someone who knows your infrastructure answers -- not an operator.

For managed services and on-call support, we work with carefully selected regular partners. They are not interchangeable subcontractors: they are professionals we have been collaborating with for over 10 years, who know our methods and quality standards.

For specialized expertise, we call upon leading specialist partners. For example, advanced MariaDB administration is handled in collaboration with Signal18, a recognized DBA expert in the ecosystem. You benefit from world-class expertise, coordinated by a single contact who knows your context.

That continuity has a name: hands-on systems administration, every day, for over 20 years. Richard Demongeot started out at a French hosting provider, went freelance in 2007, then incorporated RDEM Systems SAS in 2016 to structure the business. Twenty years of IT behind the person, ten years of existence for the company: migrations run overnight, restores tested before they were needed, incidents handled at 3 a.m. That is what separates a provider who knows the job from one who has read about it.

In practice this covers everything a business runs on: Proxmox VE hypervisors, Ceph storage, Debian servers, MariaDB databases, Proxmox Backup Server backups, monitoring and on-call duty. We administer the infrastructure we supply just as readily as the one you already run at another hosting provider — or on your own premises, if the question of keeping a server room or moving to a datacenter is still open for you.

With loyal clients since 2010, this approach is built on proven human relationships -- not anonymous subcontracting agreements.

Why choose a human-scale provider